Host it when?

Horrible service, just awful. Their support is uninterested in your problems, they'll send you cut & pasted faq's vaguely related to your inquiry, and you'll be glad to get that.

Their servers are down much more than they let on, which they only tell you after you've signed up for their 'service'

Here's what I see quite a bit of when I need to work on my site:

Resolving host name www.planetfallstudios.com...
Connecting to (www.planetfallstudios.com).
A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
Cannot login waiting to retry (30s)...
Continue to login attempt 2...
Connecting to (www.planetfallstudios.com).
A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
Cannot login waiting to retry (30s)...
Continue to login attempt 3...

This can go on for hours, literally. When you do get a connection, look for this random "feature" to occur:

Connection closed. Server timeout.
Command aborted. Server timeout.
An established connection was aborted by the software in your host machine.
Connection closed

Good luck trying to get some work done!

Incidently, while all of this server wackiness was happening, their home page somehow manages to report:

SYSTEM STATUS
All servers are functioning properly

Well, no wonder they proudly tout "Reliable Web Hosting"! And why not, their system status display wouldn't lie, would it?


Even their largely ignored, comically named "Support Forums" is too much for them to maintain:

Going to them: http://hostitnow.com/forum/ you'll not be surprised to often see :

Gateway Timeout
The following error occurred:
[code=GATEWAY_TIMEOUT] A gateway timeout occurred. The server is unreachable. Retry the request.

--------------------------------------------------------------------------------
Please contact the administrator.

From http://forum.hostitnow.com/forum/index.php

Don't contact the admin, he doesn't want to hear from you, so go away.


This is just the tip of the iceburg, check back often as I post my many other issues with this "host".

Jeffery Wright

 

 

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